Sure, the most important practice is understanding customer needs. But most overlooked? Few suppliers ask customers 1) for the most important, unsatisfied outcomes, 2) what test methods measure these outcomes, and 3) how satisfied customers are by various test results. Without these questions, you cannot properly assess competing alternatives.
AIM Archives - Month: February 2018
If any process in your company should be customer-driven, it should be the one developing products for customers, right? So try this at your next review: Ask team members how many hours they spent talking to customers… and how many hours working internally. You may be surprised at how little time was spent understanding customer needs.
More in article, Should Your Stage-Gate® Get a No-Go?
It’s important to recognize what a stage-and-gate process will—and will not—do for you. This research shows why it’s a mistake to count on such a process to drive growth. Given the limitations of internal focus and analytical thinking, you need more. Simply put, your stage-and-gate process is necessary, but not sufficient. ... Read More
If you ask B2B customers the right questions, you can replicate their experience within your operation. Learn which outcomes they care about, which test methods simulate those outcomes, and how much satisfaction would be delivered by any test result. Do this properly and you’ll know how they’ll react before they react.
More in white paper, Catch the Innovation Wave (page 11).
If you are a professional in innovation or business growth, then Blue Ocean Strategy is simply one of the most important books ever written. When launched in 2005, it torched a ubiquitous idea that had dominated business thinking for decades. This older concept had been repeated so many times, by so many dignitaries and authorities, ... Read More
Consider four steps: 1. Understand value, learning which important outcomes customer lack. 2. Quantify value, estimating the potential value beyond customers’ next best alternative. 3. Build value, by developing a new offering. 4. Communicate value, with a dynamic launch. Most companies can get much better at steps 1, 2, and 4.