This is also known as “attrition warfare,” and is characterized by competitors applying the same tactics. It’s also characterized by everyone losing, even the winners. Keep your productivity and quality initiatives… but understand that by themselves, these initiatives put you in a race to the bottom. Better to focus on what your competitors are not doing well. For B2B companies today, this is understanding customer needs before developing new products for them.
More in white paper, Guessing at Customer Needs
Back to the future! Let’s revisit this interview with Dan Adams from 2010. It appears that we still have major opportunities to improve B2B innovation! Contact us here and let us know what changes that you’ve seen! *Interview with Dan Adams; from May, 2010 Interviewer: How do you assess how well a B2B firm’s ability ... Read More
This is what Astro Teller—the head of Google X—used to cheer with his teams. He went on to explain, “We spend most of our time trying to prove we’re wrong.” Is that how your company looks at big, transformational projects? Or do you associate a killed project with personal failure? Much better to lay out all the assumptions of “what must be true” for your project to succeed. Then go on a team “hunt” to find any that are not true. Find one? Celebrate and move on to the next project!
More in video at Project De-risking with Minesweeper
We recently compiled a dozen short case stories of B2B clients doing impressive front-end work. (See www.aimcasestories.com.) What surprised us was how different each case was. The NPD project teams all used their quantitative Preference interviews to construct Market Satisfaction Gap profiles… and we were struck with how unique market segments can be. Truly, each one tells a story: Until you do quantitative interviews, though, that story goes untold.
More in article, Market Satisfaction Gaps… your key to B2B organic growth
Over the years, we’ve seen business leaders question the employee time and airfare bills needed to interview customers in the front-end of innovation. But how much R&D and marketing was squandered developing a product that made customers yawn? That’s a question that should probably be asked more often.
More in white paper, Guessing at Customer Needs
The landmark book, The Three Rules, shows exceptional companies focus on a) creating higher-value products, not cheaper ones, and b) revenue growth, not cost-cutting. What initiatives are you focused on? Quality, productivity, global expansion, and acquisitions can be useful, but none will propel you toward growth that is rapid, profitable, and sustainable. Don’t let these side shows distract you from the main show… understanding and meeting customer needs better than others. As Peter Drucker said, “the purpose of business is to create and keep customers.”
More in video, Leader’s Guide to B2B Organic Growth series, Video Lesson #6
