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It’s helpful—but shortsighted—to only ask, “How can AI assist me?” It ignores the end game when AI becomes more than your friendly helper. Others ask, “When will AI replace me?” A better question is, “What work can I master that AI cannot?” (Hint: Consider B2B voice-of-customer skills.)
AI can only operate on knowledge digitally published: information above the Digital Waterline. Humans can master everything else in customer conversations below the Digital Waterline.
Want to help a friend prepare for an AI future? Send them this video: www.DigitalWaterline.com.
Want to master the uniquely human skill of face-to-face customer conversations? Check out Everyday VOC, the world’s leading B2B VOC methodology. Paradoxically, it uses AI to help you build probing skills… that insulate your career from AI.