Awkward Reality #554

How important is it for your sales team to make CRM entries?

It’s likely that entering call reports into your Customer Relations Management system (e.g., SalesForce.com) is more important than your sellers think it is. At least this is what our research shows. In a study of 12 voice-of-customer skills (with 396 responses), salespeople rated their competency in making CRM entries the lowest… and the least important. And yet, this VOC skill had one of the strongest correlations to beating sales quotas. Whoops.

Download AIM Institute research report, VOC Skills that Drive B2B Sales