Blog Category: Innovation

Avoid the 4 Traps of Technology Prediction

Avoid the 4 traps of technology prediction using jobs-to-be-done (JTBD) thinking that is informed by the voice of the customer. Image of a large door open to the future.

What changes will future technology waves bring?  Will we ride them to riches or drown under the weight of disruption? A Danish proverb warns that “Prediction is dangerous, especially about the future.” A cycle of bad logic Unfortunately, when we theorize, we can become more and more attached to our predictions. A cycle of bad ... Read More

Are you the golf club maker or the golf pro?

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Should your employees learn customer insight skills from an external firm… or should you develop home-grown training? If the external firm has worked with many companies across many global industries, it will probably advance these methods faster and further than you can. Think of them as the golf club maker. The glory belongs to the golf pro… so focus on your practice time, coaching and desire as the pro… not in making clubs.

More in article, You Already Answered 4 Questions, but… Correctly?

The growth you earned may be less than you think.

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“Market Growth” is the tide that lifts all boats… your reward for being just average. “Inherited Growth” comes from great products developed long ago. These are the gifts that keep giving… until they don’t (when you’ve been commoditized). The only one you control is “Earned Growth,” when you understand and meet customer needs better than anyone else.

More in article, Better get used to mediocre growth

The Amazing ROI for Voice of the Customer

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Some would say that investments in Voice of the Customer are “too expensive and time consuming.” After all, does it really make sense for employees to spend time on VoC projects? For them to be on the road, interviewing customers? Instead, shouldn’t they be doing things that “drive sales?” Like working more shows? Assisting sales ... Read More

The only business area where you want surprises is customer-facing innovation.

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In every other business area—e.g. production or accounting—surprises are unwelcome. But when you are surprised by customer needs that competitors have missed, you have an edge. Seek these out in free-thinking, customer-led interviews, maintain a probing curiosity, and avoid rigid schedules that discourage flexibility. Be surprised. And be happy about it.

More in white paper, Catch the Innovation Wave (page 10).