Awkward Reality #8

The B2B interviewer should have two goals: customer insight and customer engagement.

8-Customer-Engagement

Research shows the best way to sell a product is to probe customers’ needs. But why wait until the product is developed? If you probe beforehand, you’ll create a better product and “pre-sell” your product. This isn’t practical for interviewing millions of B2C toothpaste buyers, but it is for concentrated B2B markets. B2B engagement skills aren’t difficult. Do you have them?

More in newsletter, How to Grow in a Stagnant Economy (Nov-Dec, 2008)

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