Awkward Reality #42

Your R&D is probably the biggest resource sinkhole in the company.

42 Sinkhole

Where else do you invest tens of millions of dollars in personnel, so that many can work diligently on answers to the wrong questions? If your firm is like most, one-half of your product development resources are working on projects that will be cancelled or fail to yield an adequate return. You can stop this innovation malpractice with the science of B2B customer insight.

More in white paper, Catch the Innovation Wave (page 5).

Awkward Reality #41

Awkward Reality #40

It is highly unlikely you see competitive products the way your customers do.

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Companies think they know how good competitors’ products are. But when they conduct customer-centric side-by-side testing, they’re often shocked by this unfiltered view of where they really stand. Like a beautiful theory being attacked by a brutal gang of facts. Not pretty, but better than launching a dud. Doing this properly isn’t that hard… but is very uncommon.

More in article, 5 Growth Risks You Can Stop Taking (Originally published in B2B Organic Growth Newsletter).

Awkward Reality #39

10 Advantages of Blueprinter® Software

10 Advantages of Blueprinter 5.0

This cloud-based software provides 10 advantages: 1) enhanced data security, 2) better determination of who to interview, 3) better interview preparation, 4) reduced stress recruiting interviewees, 5) improved customer process map-building capability, 6) stronger interview beginning, 7) better outcome capture, 8) on-screen viewing of trigger map, 9) easier selection of Top Picks, and 10 anywhere-anytime access of project data. ... Read More

Awkward Reality #38

Make your innovation metrics a participant sport… not a spectator sport.

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A fine innovation metric is the vitality index… % of total sales from new products (usually launched in the last 3 or 5 years). But it doesn’t tell you why your % is going up or down, does it? Sure, you can see which new products contributed… but you need to uncover the underlying reasons driving results. Otherwise you’re just watching from the bleachers.

More in article, 3 Problems with Innovation Metrics (Originally published in B2B Organic Growth Newsletter).

Awkward Reality #37

Doing quantitative voice-of-customer? Good. Now do it “the B2B way.”

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Clever companies realize they’ll “hear what they want to hear” without quantitative VOC. To do it right, B2B companies should weight responses based on customer buying power. And don’t just ask for importance ratings: Ask for satisfaction ratings as well. The only hope for premium pricing is pursuing needs that are both important and unsatisfied.

More in article, Constraints to Organic Growth

Awkward Reality #36

It is impossible to capture maximum new-product value without side-by-side testing.

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Two conditions must be present to capture maximum value in product pricing. Condition A: Your product provides a benefit the customer values greatly. Condition B: The customer is unable to get this value elsewhere. If you only interview customers, you learn A, but not B. You need rigorous side-by-side testing for B. Few companies do this correctly. Do you?

More in article, 5 Growth Risks You Can Stop Taking (Originally published in B2B Organic Growth Newsletter).

Awkward Reality #35

Asking an executive to focus on maximized shareholder value can have dangerous consequences.

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If a stock’s P/E ratio is 20-to-1, then only 5 percent of a firm’s value is driven by this year’s earnings. Put another way, 95 percent of shareholder value is driven by investors’ expectations of the future. Executives with rich stock options have “motive and opportunity” to manipulate these expectations… in ways that often damage the firm’s long-term health.

More in article, Why Maximizing Shareholder Value is a Flawed Goal (Originally published in B2B Organic Growth Newsletter).