Awkward Reality #445

A value proposition is simply improving important outcome(s) for customers’ benefit.

Unlike many B2C benefits, e.g. amusement, comfort, and self-esteem, B2B customer benefits are usually measurable, economic and—wait for it now—predictable. This predictability means B2B suppliers who study customer outcomes, like a science, will be handsomely rewarded. B2B customers will eagerly help you… if you know how to ask them.

More in white paper, www.guessingatcustomerneeds.com