Let’s learn to moderate focus groups with jobs-to-be-done. Focus groups are a cornerstone of market research, providing valuable insights into consumer behaviors, preferences, and perceptions. Jobs-to-be-done is our primary methodology to understand customer behavior and decision-making. It’s natural to consider the interplay of moderation skills, the special context of the focus group, and the mental ... Read More

Key account management is important to your company. But are you doing it any better than your competitors? You can with Key Account Blueprinting. When you apply traditional New Product Blueprinting to a “market of one,” you’ll lock in that key account, expand your business with them, and learn how to increase your prices. Here’s ... Read More

Jobs-to-be-Done brings CLARITY and PRECISION to every element of innovation, product development and marketing. And likewise, there’s no better structure to understand CX, Customer Experience, than Jobs-to-be-Done. The problem with “Customer Experience” (CX) programs is that we’re missing common definitions of what CX is. Some think about customer journey maps. Some think about NPS surveys. ... Read More

If you work inside a corporation, there’s a good chance you’re familiar with near-term cost controls: spending freezes, travel bans, hiring delays, layoffs, and so forth. Maybe you’re a business leader who has implemented these. But… have you considered the price you pay for them? Let’s see why it may be higher than you think. ... Read More

What if you could finish your voice-of-customer interviews in just a few weeks, not months? We’re talking about incredibly thorough qualitative and quantitative interviews. You’ll have irrefutable evidence that eliminates most commercial risk. You’ll know exactly which outcomes the market does and doesn’t want you to improve. And you’ll have it FAST. Here’s the good ... Read More

Is your business led by a Builder?… a Remodeler?… a Decorator?… a Realtor? New research by the AIM Institute shows your business will be stronger and grow faster if your senior business leader is a Builder. Let’s see why… On October 30, 2023, we published a new book by Dan Adams: Business Builders: How to ... Read More

Market segmentation is covered in every business curriculum, and for good reason. The best of the best, in every craft, maintain a focus on fundamentals. Consider that the great Tiger Woods continues to perfect his golf swing even as he approaches the end of his career. For innovation, few concepts are as fundamental as market ... Read More