Awkward Reality #485

An unbreakable link exists between customer outcomes and your organic growth.

Here’s the logic: You want profitable, sustainable growth. The only way to achieve this growth is through customer value creation. And all value creation comes from improving important, unmet customer outcomes. So the better you understand customer outcomes, the better your growth can be. Are you doing this better than competitors?

More in e-book, Reinventing VOC for B2B