Including customers in the stage-and-gate process - AIM Institute Don’t expect your stage-and-gate process to do what it was never designed to do.

Awkward Reality #11

Don’t expect your stage-and-gate process to do what it was never designed to do.

11-Square-Peg

It was designed to manage the interface between project teams and your company… for portfolio analysis, resource planning, risk reduction, tracking, etc. Fine, but you also need to improve the interface between teams and customers. Competitive advantage in customer-facing innovation requires skills and tools your competitors lack.

Learn more about B2B innovation at www.theaiminstitute.com

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