AIM Archives - Tag: Adam Smith

Customer value is only created when an important, unmet customer outcome is improved. Period.

471-Customer-Value

Sure, you can develop products that you find exciting. But unless these products address something customers find important and unsatisfied, don’t expect them to buy them. And if customers do buy your product, they certainly won’t pay a premium. If you’re not happy about this, you’ll have to complain to Adam Smith. The best way to know customers are eager for you to meet a need is with Market Satisfaction Gaps.

More in white paper, Market Satisfaction Gaps

Customer value is only created when an important, unmet customer outcome is improved. Period.

89 Customer Value

Sure, you can develop products that you find exciting. But unless these products address something customers find important and unsatisfied, don’t expect them to buy them. And if customers do buy your product, they certainly won’t pay a premium. If you’re not happy about this, you’ll have to complain to Adam Smith.

More in white paper, Catch the Innovation Wave (page 8).