Many B2B companies use prototypes to understand customer needs. But more advanced companies use customer-needs modeling. That is, they learn enough in front-end-innovation customer interviews to predict customer needs with great accuracy.
This yields 3 advantages: 1) Its cheaper and faster to perform “what if” mental experiments in the front-end of innovation than to create physical prototypes later. 2) This modeling lets you understand customers’ next best alternatives… to better price and promote your new product. 3) Your B2B customers will be more engaged when you seek their early advice vs. lobbing your prototypes at them. You can see how this works in this 2-minute video: Benchmark competing alternatives.
More in article, Predict the customer’s experience with modeling.
