Awkward Reality #340
In the landmark book, SPIN Selling, Neil Rackham’s research on 35,000 sales visits found the best salespeople engage customers in discussions about their problems. Consider your own stage-and-gate process: After Concept Development, Feasibility, Development, and Scale-up, your best salespeople ask customers, “What problems are you facing?” Why not pull this question to the front end and ask it before developing your product? This engages customers in a genuine manner and starts the “selling process” before you have something to sell. See video at www.vocforb2b.com.
More in article, The Missing Objective in Voice of Customer Interviews