Awkward Reality #100

Be paranoid about the innovation capabilities your competitors may be building.

100 Paranoid

If your new product development process does not require customer interviews today, consider two questions: 1) Do I have competitors beating me to the new product punch because they are using such interviews to uncover market needs? 2) Could I leapfrog them by building a company-wide competency of B2B-optimized interviews?

More in article, B2B Customer Interviews: Are They Different?

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