Awkward Reality #126

Unlike other areas of business, surprises are welcome when you’re developing new products.

126 Welcome Surprise

Surprises in quality or cost control are unpleasant. But innovation relies on surprises. Without “non-obviousness,” an invention cannot even be patented. When a previously-hidden customer outcome becomes known, the discovering supplier has the luxury of seeking solutions in a competition-free environment.

More in white paper, Catch the Innovation Wave (page 10).


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