Chasing the Fast Follower Myth

Bigfoot is as real as the fast follower

What is a “fast follower?” What’s a fast follower definition? Well, consider this: Bigfoot and the fast follower strategy have much in common. Namely, they’re both myths. Bigfoot, of course, is that Chewbacca-like beast that supposedly has roamed North America for thousands of years. And he (or she?) surely must be real because of all ... Read More

3 Keys to B2B Growth in a Stagnant Economy

227-Stronger-Business B2B training

Warren Buffet once observed, “Only when the tide goes out do you discover who’s been swimming naked.” If you’re a business leader worried about your “exposure” in troubled times, consider three tools to put in your economic survival kit: 1) cut the waste, 2) invest in B2B training, and 3) increase customer engagement. 1. Cut ... Read More

Awkward Reality #419

Awkward Reality #418

Great B2B innovation starts with customer engagement. Are you applying customer detachment?

418-Customer-Detachment

Many suppliers unwittingly detach from customers with a host of risky behaviors: 1) Asking customers to fill in boring questionnaires, 2) using interviews to “validate” their preconceived solutions, 3) failing to probe with insightful questions, and 4) neglecting to follow-up interviews with rich, ongoing engagement. Is it time to learn customer-engagement skills?

More in 2-minute video at 29. Engage your B2B customers

Awkward Reality #417

Is your operating plan promising faster growth than the markets you serve? Be nervous.

417-Operating-Plan

Do you think your competitors also plan to exceed market growth? So, all the competing suppliers plan to grow faster than the market they serve, year… after year… after year. As Dr. Phil would say, “How’s that been working for you?” Maybe it’s time for a different plan. A plan built on innovation, not hope… on well-grounded skills, not blue-sky spreadsheets.

More in 2-minute video at 2. Superior B2B growth is challenging

B2B Organic Growth: Moving to earned growth

Weed Growing in patio

A large, unexpected revenue upturn this quarter is good news, right? It certainly feels good, but the satisfaction is fleeting. What you really need is growth that is unrelenting, earned and reliable. When business executives don’t understand the nature of “good” B2B organic growth, they risk three pitfalls. B2B Organic Growth Pitfalls Pitfall 1. “Let’s ... Read More

Awkward Reality #416

Don’t count on your R&D people being brighter than competitors’.

416-Research-and-Development

Will you win because your R&D people are 20% smarter than the competition’s? If that logic sounds shaky, here’s a suggestion: What if your R&D worked only on problems customers truly cared about… while competitors kept guessing what to work on? Would that be a competitive advantage? This is easier than you think… but maybe you’d rather try to hire geniuses.

More in white paper, www.catchtheinnovationwave.com (page 4)

Better B2B Customer Recruiting for Market Research

9 Best Practices for Recruiting Customers

Consider these best practices for recruiting customers for interviews: 1) Value representativeness over sample size. 2) Include respondents along the value chain. 3) Recruit some respondents with internal resources. 4) Use outside recruiting if you get stuck. 5) Get the sales team on board. 6) Use a script for recruiting calls. 7) Email an agenda. 8) Send respondent to www.haveyoubeendiscovered.com. 9) Start with a big list. ... Read More