Did you buy home-owner insurance… even though it’s unlikely your house will burn down this year? How confident are you that you truly understand customer needs when you develop new products? Our research shows most companies do not. So why not have your teams trained in the latest B2B voice-of-customer insight methods? Think of it as insurance. Or better yet… as a strong preventative, like fire-proofing your house.
See video on B2B voice-of-customer at www.vocforb2b.com.
It’s different for consumer goods innovators, who can often observe end-consumers and then come up with clever solutions. But B2B innovators must approach their customers with hat in hand and humbly ask, “Can you help me understand your world?” Remarkably few do this. Just as remarkably, B2B customers love it when they do. The customer becomes the teacher, the supplier the student… and both are rewarded with market-changing innovation.
More in white paper, Guessing at Customer Needs