AIM Archives - Tag: customer-facing innovation

Fixate on the only source of unlimited potential, not sources of diminishing return.

12-Diminishing-Returns

Unlike innovation, quality and productivity apply to current operations and yield diminishing returns. What do you do after you reach zero defects… or your factory is being run by the proverbial “man and a dog”? (The man feeds the dog; the dog bites the man if he touches the controls.) Customer-facing innovation is different. There is no limit. Just look at Apple Computer.

More in white paper, Catch the Innovation Wave (page 2)

Don’t expect your stage-and-gate process to do what it was never designed to do.

11-Square-Peg

It was designed to manage the interface between project teams and your company… for portfolio analysis, resource planning, risk reduction, tracking, etc. Fine, but you also need to improve the interface between teams and customers. Competitive advantage in customer-facing innovation requires skills and tools your competitors lack.

Learn more about B2B innovation at www.theaiminstitute.com