One is throwing more money at R&D in a Soviet-style arms race. Another is exhorting the troops to do better. An all-time favorite is asking tough project-review questions… but not training teams in the skills needed to find the answers. What if all your teams had the highest possible skills in understanding customer needs? Might this work better?
More in e-book, Reinventing VOC for B2B
Consider three product development stages: front-end, development and launch. Most projects reach commercial certainty in the launch phase, as sales are monitored. But you can move this certainty to the front-end. Nearly all commercial uncertainty can be eliminated before development using the science of B2B customer insight.
More in white paper, Timing is Everything (page 6)
Years ago, a study by APQC found the most successful teams invest 20+% of their total new-product work in the front-end… while most teams spend 10% or less here. Roughly speaking, a Market Case requires about 3 person-months of effort, while a full Business Case needs about 6 person-months. So if you “do the math” for 20% in the front-end, you should require a Market Case for projects needing 1 person-year of development, and a Business Case for those needing 2+ years.
More in article, Business Case Excellence: The 12 Key Components
“Proven right” breeds confirmation bias; “be right” inspires a search for truth. In new product development, “proven right” seeks to validate the supplier’s ideas; “be right” explores customers’ worlds seeking what others have missed. “Proven right” results in squandered R&D spending and missed opportunities; “be right” in delighted customers, premium pricing, and pleasant financial review meetings.
More in e-book, Leader’s Guide to B2B Organic Growth
Keep your process… but don’t expect a neat, linear progression for all projects. Product development is like preparing a fine meal: There’s a messy kitchen somewhere. Look at the unpredictable, messy paths of your own company’s earlier blockbuster products. You need nimble, open-minded teams to complete such journeys quickly.
More in e-book, Reinventing VOC for B2B
Consider three product development stages: front-end, development and launch. Most projects reach commercial certainty in the launch phase, as sales are monitored. But you can move this certainty to the front-end. Nearly all commercial uncertainty can be eliminated before development using the science of B2B customer insight.
More in white paper, Timing is Everything (page 6).