AIM Archives - Tag: competitor

Inertia is not your friend

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Are you Newton’s object continuing in the same direction and speed… or are you the force acting on the object? Your company may think it can keep doing what it’s always done. But if your competitors learn how to understand unmet customers’ needs first, they will be the force that changes your direction (down) and speed (slower)… in their favor. Inertia is not your friend. Learning and change are.

More in e-book, Leader’s Guide to B2B Organic Growth

An important question is, “How’s that been working for you?”

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Your market is growing at 3% and your operating plan says you’ll grow faster than this next year. Of course, your competitors have similar plans… meaning everyone plans to grow faster than the market served. As TV psychologist Dr. Phil would say, “How’s that been working for you?” Could it be time for a different approach… e.g. understanding customer needs far better than competitors?

More in Leader’s Guide Videos Lesson 1, Recognize your growth challenge

Don’t get lulled into complacency by “inherited growth.”

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Long ago, clever employees at your company developed industry-leading products. Most of your growth and profits today probably come from these sturdy product platforms. Don’t count on inherited growth continuing: Every year, purchasing agents and competitors are working diligently to commoditize your specialty products. Glad I could cheer you up on this.

More in white paper, Catch the Innovation Wave (page 14).

Overwhelm your competitors by turning a trickle of customer feedback into a torrent.

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Some companies rely on a handful of internal VOC (voice-of-customer) experts to interview customers. You’ll do far better if you train a critical mass of employees—who routinely interact with customers anyway—to gather customer needs. Keep your VOC experts as coaches and trainers, but implement “VOC for the masses.”

More in executive briefing, Seven Mistakes that Stunt Organic Growth

Profitable, sustainable organic growth makes it fun to go to work.

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When you can count on this kind of growth, everything gets better. Employees have stable, rewarding careers… industry-watchers admire your company… investors give you a free reign.  And this irritates competitors. You have but one path to this growth: innovation that benefits your customers. How intense is your focus here? Greater than competitors’?

More in white paper, Catch the Innovation Wave (page 2)