AIM Archives - Month: June 2018

When it comes to B2B customer needs, uncertainty exists in suppliers’ minds, not customers’.

163 Uncertainty 1

Many ventures try to create new products or services under conditions of market uncertainty. This is a huge challenge for B2C. But uncertainty does not exist in the minds of most B2B customers… who have great knowledge, interest, objectivity and foresight. If you know how to access this, your supplier uncertainty will plummet.

More in white paper, Lean Startup for B2B (page 12).

You can’t live in customer outcome space… but you should be a frequent flyer there.

162 Frequent Flyer 1

Understand customer outcomes thoroughly before entering solution space. The drill bit is the supplier solution; the hole is the customer outcome. For every job, there are scores of outcomes your product could deliver… how fast the hole is drilled, how accurately, how easily centered, how much mess is created, etc. Outcome insight leads to solution brilliance.

More in article, Is Your Innovation Supplier-Centric… or Customer-Centric? (Originally published in B2B Organic Growth newsletter).

Poole College of Management publishes “Leading Innovation: Implementing Design Best Brainstorming Practices” by Dan Adams

Fig 3 AdamsCriticism kills creativity

NC State University’s Poole College of Management publishes Professional Services Council publishes “Leading Innovation: Implementing Design Best Brainstorming Practices” by Dan Adams. In this article, Dan provides 14 hands-on tips you can use to make your next brainstorming session more exciting and productive. About Poole College of Management: The Poole College of Management bi-monthly newsletter provides information about ... Read More

Launching products at customers is an incredibly inefficient approach to B2B customer insight.

160 Launch Products

Many companies develop and lob new products at their B2B customers without first exploring their needs. There may be less efficient ways to understand customer needs than waiting to see if they buy your product… but I truly don’t know what they would be. Years from now, companies will be amazed that our innovation methods were so supplier-centric and inefficient.

More in white paper, Timing is Everything (page 5).