AIM Archives - Tag: understand customer needs

Here’s what’s important to growth-seeking companies.

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Our research into the views of B2B professionals regarding organic growth revealed: The #1 driver of profitable, sustainable growth is strong value propositions. The #1 differentiator between strong and weak value providers is front-end work. The #1 most desired area to improve is market insight. See a pattern? Today’s key to growth isn’t an improved stage-and-gate process or hiring more R&D staff. It’s understanding customer needs better than competitors.

More in article, Market Satisfaction Gaps… your key to B2B organic growth

Is your business engaging in trench warfare?

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This is also known as “attrition warfare,” and is characterized by competitors applying the same tactics. It’s also characterized by everyone losing, even the winners. Keep your productivity and quality initiatives… but understand that by themselves, these initiatives put you in a race to the bottom. Better to focus on what your competitors are not doing well. For B2B companies today, this is understanding customer needs before developing new products for them.

More in white paper, Guessing at Customer Needs

Launching products at customers is an incredibly inefficient approach to B2B customer insight.

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Many companies develop and lob new products at their B2B customers without first exploring their needs. There may be less efficient ways to understand customer needs than waiting to see if they buy your product… but I truly don’t know what they would be. Years from now, companies will be amazed that our innovation methods were so supplier-centric and inefficient.

More in white paper, Timing is Everything (page 5).

“Maximize shareholder value” is the pledge of allegiance recited in board rooms. It is a poor goal.

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This mantra guides the decisions of the business masses. But is it right? Peter Drucker didn’t think so. He said the primary purpose of a business is to acquire and keep customers. I believe increased shareholder value is a good result, but a lousy goal. You’ll have better results if your goal becomes: “Understand and meet the needs of our customers.”

More in article, Why Maximizing Shareholder Value is a Flawed Goal